Delivery & Return

Delivery and delay.

Delivery of the products will take place in the manner, at the place and at the time stated on the order confirmation. We bear the risk of the products until they are taken over by you, i.e. when you have received the products into your possession. If the delivery of the products is delayed, we will provide you with information as soon as we have knowledge of it, together with information about and, if applicable, when delivery can take place, or whether the product(s) is/are out of stock. Depending on the nature of the products and the length of the delay, you may, in the circumstances, withhold the purchase price, demand delivery, demand compensation or terminate the agreement.

Prices and delivery

• All prices are stated incl. VAT and excl. shipping, unless otherwise expressly stated.
• Prices are constantly changing and we therefore reserve the right to change prices as a result of changes in prices from our suppliers.
• We reserve the right to refuse delivery of all goods due to price fluctuations and stock situations. We also reserve the right to refuse delivery of all goods due to competitive conditions and all other reasons.
• All delivery times stated by us must be considered as indicative. Delivery time means the time of arrival of goods at our warehouse. Time spent picking, packing and any production is added before handing over the shipment to the carrier. When time is stated in days, it means weekdays and the shipper's time is always added. We reserve the right to deviate from and or change the stated delivery time without further notice.
• Any price changes that occur after the time of booking that are not due to an error (see below) will not be retroactive.
• If there have been significant typing or printing errors on our part, in advertisements etc. and/or in the online store that are greater than 15% of the normal retail price, we may unilaterally change, delete or reject the order. This applies even if the customer has received an order confirmation or similar. However, such errors must be corrected within a reasonable time after the error is discovered.

Delivery time.

Normal delivery time in Norway from the time the package is delivered is:

• 1 working day for delivery in Southern Norway
• 1-2 working days for delivery to other locations in Norway
• 2-5 working days for delivery in Scandinavia

It is also possible to have the package delivered to your workplace if this is more convenient for you. This address is then entered as the delivery address before completing your purchase.

Examination of the products.

After you have received the products, you should, as soon as you have the opportunity, examine whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products otherwise have defects or deficiencies.

Sales pledge

We have a sales pledge in the delivered products until the purchase price including interest and costs has been paid in full. We have a sales pledge in the sold goods as security for our claim on the purchase price with the addition of interest and costs, cf. the Mortgage Act, sections 3-14 et seq. Only companies and public agencies are allowed to purchase goods on credit, and a credit assessment will be carried out before the invoice is sent.

How much does shipping cost?

We ship orders worldwide. The shipping cost for your order will vary based on the delivery address and weight of the shipment. The total will be calculated at checkout.

Complaints – Consumer Purchase Act of 21 June No. 34 2002

If a defect or deficiency is discovered, the consumer must, within a reasonable time after he or she discovered it, or should have discovered it, notify the seller that he or she wants to invoke the defect (complaint). The deadline for lodging a complaint is, however, no shorter than two months from the time the consumer discovered the defect. The complaint must be made no later than two years after the consumer took over the item. If the item or parts of it are intended to last significantly longer in normal use, the deadline for lodging a complaint is five years. If the consumer does not lodge a complaint in time, the right to assert the defect is lost. A defect that becomes apparent within six months after the consumer took over the item (normally the time of delivery) shall be presumed to have existed at the time of the transfer of risk. Notification of defects and deficiencies in the products can be given to us verbally or in writing. For evidentiary reasons, we recommend that the complaint be sent to us in writing, primarily by applying for a return on our website. If there is a defect in the item and the consumer has complained within the aforementioned deadlines, the consumer may exercise the following rights to remedy the defect:

• Withhold the purchase price
• Under certain conditions, choose between correction or resubmission
• Require cancellation if the defect is not insignificant (assuming that the goods are in the same condition and quantity, 51)
• Claim compensation

If the seller's correction or replacement will result in the consumer being prevented from using the item for more than one week (we interpret this as running from the time the item is received by us), the consumer has the right, under certain conditions, to demand that a replacement item be made available at the seller's expense. As a general rule, the seller is not entitled to make more than two attempts at correction or replacement for the same defect. If there is no defect, the seller can only demand payment for examinations that have been necessary to determine whether a defect exists, and payment for repair of the item, if the seller has expressly informed the consumer that he or she must cover such costs himself, 30. If the customer on his or her own initiative takes measures to remedy the defect beyond what may have been agreed with us, we will not pay these costs.

Warranty

Our guarantees do not imply any limitations on the complaint period for goods under the Consumer Purchase Act.

Right of withdrawal

The Danish Right of Cancellation Act gives you the right to cancel your purchase. The right of cancellation applies to goods and certain services (see exceptions in the last section). The right of cancellation requires that you notify us of this no later than 14 days after you receive the delivery (cancellation period). If you have not received a cancellation form either in the order confirmation or upon delivery of the products, this period is extended to three months. In order for the right of cancellation to be valid, the product must be delivered to us in approximately the same quantity and condition as you received it. All products must be returned to us within a reasonable time. Any return shipping must be paid by you. You bear the risk of the transport back to us. We are obliged to refund you what you have paid, including postage for the shipment to you, handling fees, customs duties, collection fees, etc. This only applies when the entire purchase is returned. Refunds must be made within fourteen days of us receiving the product from you. The product must be returned to us in its original packaging, together with the cancellation form. Further information on how to exercise your right of withdrawal can be found in the withdrawal form. The right of withdrawal does not apply to products when the seal on the physical product has been broken. When purchasing products in electronic format (sound or image recordings, computer programs, word files, PDF files, etc.), the right to cancel the order lapses once you have received the electronic shipment with the file on your server or the license code/information has been made available. The right of withdrawal also does not apply to time-limited services, such as cinema tickets, or to goods that deteriorate quickly, such as flowers.

How to return a product

If you are returning a product to us, it is necessary that you include your original order number in addition to your full name, address and account number. Without this information, we will not be able to process a refund of your purchase. If your return is a complaint, we ask for a written statement of what you experience as a fault with the product.

If you exercise your statutory right of withdrawal, you must remember to fill out and attach the withdrawal form you received with the shipment.

Our address for returns is:
Falck Publishing AS
Main Street 7
0155 OSLO, Norway

Depending on how you ship your package, it may take up to a week for us to receive it. Once we have received your shipment and inspected the product(s), we will refund your purchase within 2 business days.